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| 6 Common Mistakes Dragging Down Your VoIP Call Center |
6 Common Mistakes that are Dragging Your VoIP Call Center Down
Making mistakes in the office or VoIP Call Center are sometimes bound to happen, but sometimes the are very serious ones and can cause you to pay more than you ever imagined.
This happens mostly in Call Centers where the motto is No Room for Error.
Depending on the mistakes made in the business, there could be a way out of it one way or another and that's the good part.
In many occasions though, some mistakes NEED to be avoided because they do not offer any rectification or a way out of it.
For such serious mistakes it is best to follow a procedure or process and practice the best way to understand the root of the error made, and start strategies needed to avoid ongoing errors or mistakes.
Call Centers in many occasions make very critical mistakes, considering they have a great responsibility to their clients. The mistakes made are quite common in the Call Center industry and particularly impacting the business in a very negative way. Let us look closely at the common mistakes and errors that are universally made.
1. Taking Long to Call Back Your Leads
In a Call Center atmosphere, taking very long to return calls or get back to your leads can destroy the only chance you have to make those leads potential clients. The slow response time can make a bad impression on your business or Call Center. The regular approved time to respond to a customer is within an hours’ time.
Your call center will seem inadequate or unskillful if you are unsuccessful to reach them in this specified time.
Ask your IT manager if your VoIP auto dialer can be set to automatic for the scheduled call backs ad you will never miss a lead.
2. Putting Potential Callers on hold for Long
Your leads most likely become your potential customers, but that chance is often ruined by the wait time that the call center agent leaves the customer on hold.
Again as mentioned earlier, your call center or organization will make customers believe you are not a reliable organization.
This can also affect your current customers if they need your customer service, customer support or any information on a product, putting the callers on hold for a long time can really decrease the efficiency of your call canter all together.
3. No Proper Training of Agents
The Call Center agents are the most important tool and the forefront of the business. If the agent lacks in training and preparation then your chance of increasing or getting potential customers drops.
Training the agents in call centers is very important yet many still fail to do so correctly. One of the common reasons for this is the turnover rate in call centers, but do not let this excuse interfere with the success and triumph of your Call Center.
4. Not having a Toll Free Number or a local phone number
Many Call Centers calling the USA from around the globe do not have a Toll Free Number. When customers need to call back to speak to your agents, the cost can sometimes be unbearable.
Switch2Voip offers Toll Free Numbers at USD $4 per month and when you signup for a VoIP SIP Account you are automatically assigned with a FREE USA Phone Number with NO contract or hidden fees and with the area code of your choice. This allows your customers the option to call you for the price of a local call. http://www.switch2voip.us/voip-services/free-usa-virtual-number
5. Not Investing in your technology
All businesses and organizations including call centers believe that saving money is very important in the aim to better the institution. But after doing so, they fail to reach their goal of expected success.
In the call center industry it’s very common for the business not to upgrade their technology and equipment just to pocket a few extra bucks. In the long run these savings end up costing you more money than expected.
If you still haven't switched to VoIP technology this is the best time to start looking for a VoIP provider that offers business VoIP services that allows you to make simultaneous calls from any device you may be using at your company to make outbound calls.
If you still haven't switched to VoIP technology this is the best time to start looking for a VoIP provider that offers business VoIP services that allows you to make simultaneous calls from any device you may be using at your company to make outbound calls.
Always keep in mind that the proper technology boosts and increases the customer experience which is priority.
6. Dialing manually instead of using an Auto Dialer
Call centers owners can think that having a VoIP predictive dialer can be expensive or at times it can become a headache to install and maintain.
Switch2Voip offers a hosted virtual dialer at an exceptional rate so you can increase your productivity instead of making manual calls, for just $10 per seat per agent you can relax with our 99% up time guaranteed.
With a Virtual Call Center you will increase the work rate of calls to 300% http://www.switch2voip.us/voip-services/virtual-hosted-vicidial-goautodial
